What is the format of the survey?

• Twenty-seven core questions, with three scales for each question: your minimum service level, your desired service level, and your perceived service performancy (10-point scale, low to high)
• Eight questions: general satisfaction and outcomes (9-point Likert Scale)
• Three questions: library and non-library gateway usage patterns (drop-down choices)
• Five demographic questions: library used most often, age, gender, discipline, and position (drop-down choices)
• One open-ended comments box
• One box for entering email address if you desire to enter the optional drawing for a prize